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A pattern to investigate. · Delivery

Processes documented but still founder-dependent

A process document can describe routine steps while leaving judgement in the founder's head. Examine where staff need an explanation, interpretation or permission beyond the written procedure.

Look at the evidence

  1. Follow one recent job using the documented process.

  2. Record every point requiring founder input.

  3. Distinguish missing instructions from genuine decision authority and capability.

Illustrative example

A case to think through

A checklist says 'resolve customer issue' but gives no remedy boundaries. The document exists while the decision still depends on the founder.

This is a hypothetical operating example, not a client result.

Avoid a misleading conclusion

Counting SOPs as proof of independence can confuse available documents with usable operating capability.

Delivery independence needs evidence from real work, including the exceptions that make the business difficult to run. A process document, quiet holiday or completed checklist is not enough on its own. Check whether another capable and authorised role can maintain the agreed outcome under representative conditions.

Use a real case from your business

Your evidence check

Bring supporting and contrary examples. A self-reported answer is a starting point; these notes do not calculate or validate a score.

PromptNotes from your case
Process step
document guidance
extra judgement
source
owner

Should I write more SOPs?

Where missing procedure is the constraint. A decision-rights or capability gap may require a different change.

Your next step

See the wider pattern.

20 questions. An indicative, self-reported result with a five-dimension profile and an optional conversation.

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