Put it into practice
Name the risks the boundary is intended to manage.
Provide the information needed to recognise those risks.
Review selected outcomes rather than silently adding approval to every case.
A case to think through
A service manager can resolve a routine issue within agreed remedies, recording the reason. Unusual liability or a change to contract terms remains outside that permission.
This is a hypothetical operating example, not a client result.A boundary worth checking
Monitoring every step as an informal veto recreates the approval dependency behind the handover.
Operating authority must sit within the permissions your business already holds. A worksheet or matrix cannot override company, contractual, financial, employment or specialist controls. Where a choice is formally reserved, show the decision route clearly so the manager can prepare and progress the surrounding work.
Your handover working notes
Use these prompts with the person taking ownership. Record the agreement within your existing permissions.
| Prompt | Notes from your case |
|---|---|
| Protected outcome | |
| authority | |
| information | |
| review evidence |
Does delegation mean I stop checking?
No. Agree proportionate review and escalation. Checking outcomes differs from requiring advance approval for every ordinary decision.
Give one decision a clear owner.
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