Put it into practice
Agree which decision types need a record.
Capture the choice, owner, evidence and expected outcome.
Review whether the record supports learning rather than becoming unused administration.
A case to think through
A manager records why capacity was shifted between projects and the customer promises protected. The later review can compare the reasoning with the result.
This is a hypothetical operating example, not a client result.A boundary worth checking
A log with only dates and decisions cannot explain whether the underlying judgement or information needs improving.
Keep review focused on evidence and the conditions around a decision. A different reasonable method is not automatically a defect. Where intervention is necessary, make the temporary change to ownership explicit and decide what evidence would support restoring or revising the agreement.
Your handover working notes
Use these prompts with the person taking ownership. Record the agreement within your existing permissions.
| Prompt | Notes from your case |
|---|---|
| Date | |
| decision | |
| owner | |
| evidence | |
| expected result | |
| later result |
Must every decision be logged?
No. Choose a proportionate scope; routine low-exposure choices may be covered by existing work records.
Give one decision a clear owner.
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