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One decision. Clear ownership. · Start the handover

Checking capacity before delegating

A clear agreement can still fail if the new owner has no room to carry it out. Treat capacity as part of the handover, not a problem they must quietly absorb after accepting responsibility.

Put it into practice

  1. Review existing commitments with the recipient.

  2. Estimate the work and interruption pattern involved.

  3. Agree what stops, moves or receives support before the new responsibility starts.

Illustrative example

A case to think through

Giving a manager customer escalations may require moving their routine reporting preparation to somebody else. Keeping every existing task can make the new authority unusable.

This is a hypothetical operating example, not a client result.

A boundary worth checking

A confident 'yes' is not evidence that there is spare time. Ask which commitment will change to make the agreement practical.

A useful first handover is small enough to test and meaningful enough to matter. Keep the original work records so the review can distinguish what was agreed from what happened. If the recipient cannot explain a suitable ordinary case and an exception, clarify the agreement before expanding it.

Use a real case from your business

Your handover working notes

Use these prompts with the person taking ownership. Record the agreement within your existing permissions.

PromptNotes from your case
New responsibility
existing load
work removed
support
start date

What if nobody has spare capacity?

Reduce scope, sequence the handover or make a resourcing decision. Do not treat an overloaded person's missed deadline as proof that delegation cannot work.

Your next step

Give one decision a clear owner.

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